FAQs
When will my order ship?
We are currently processing orders in 3 -7 business days. During busy holiday seasons this may extend to 10 business days, any delays will be communicated immediately.
Processing and Shipping Times
Please note that everything in our store is custom made to order. We are currently processing orders in 3 -7 business days, but during busy seasonal times like Christmas - this can be extended up to 10 business days due to supply issues and increased orders. If any of your items have been delayed on our end, we will contact you immediately.
Shipping times vary depending on where you are located. Most orders will be received within 7 business days from date of shipping.
Care Instructions
Our items are made using Direct-to-Garment (DTG) Technology, which uses high quality inks that won't fade for a long time if cared for properly.
DTG printed apparel should be machine-washed inside out, on a cold gentle cycle. Do not use bleach, fabric softeners or dry clean.
DTG printed apparel should be hang-dried for best results, but can be tumble dried on a slow cycle if needed. DO NOT iron the print.
Fading and cracking of the print can occur if these instructions are not followed.
Refunds & Exchanges
Due to the custom nature of the product (made to order for you) we only accept cancellations within 6 hours from purchase. This also means we cannot accept returns, however if your items arrive damaged or incorrect, please contact us immediately at info@starlitprose.com and we will work with you to correct any issues.
Please provide relevant photos and order details within 14 days of receiving the item\s.
Please note: We do not accept returns when you choose the wrong size, please double check the size chart in the listing before ordering.
Starlit Prose is NOT responsible for stolen packages, and the items will NOT be refunded or replaced. Please contact your local postal office for further instructions.
For other returns please contact us.