We are currently processing orders in 3 -7 business days. At Starlit Prose all of our products ship from the closest Fulfilment Facility nearest to your shipping address.

To ensure you receive the best quality products, pricing and shipping experience, we use a variety of Print Providers worldwide. This means, when you order more than one item, your order may be sent in multiple packages. Our tracking details are automatically sent to you on shipping of your order, so you may receive multiple tracking emails.

Remove all items from the bag before cleaning. Suggested to pretreat visible stains with stain remover. Mix warm water with laundry detergent and clean the bag with terry washcloth or a soft bristle brush. Let the bag air dry.

🛡️ General Product Safety Regulation (GPSR) Compliance

At Starlit Prose, your safety and satisfaction are our top priorities. We are committed to ensuring that all products we sell comply with the EU General Product Safety Regulation (Regulation (EU) 2023/988).

As a business based in Australia and selling to EU customers, we take steps to ensure our products are safe, properly labelled, and meet all relevant safety standards.

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👕 Apparel

Bella Canvas 3001 T-Shirts

• Product information: Bella+Canvas 3001, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: For adults, Blank product sourced from Honduras
  Care instructions: Machine wash: cold (max 30C or 90F), Non-chlorine: bleach as needed, Tumble dry: low heat, Iron, steam or dry: medium heat, Do not dry clean.

Comfort Colors T-Shirts

• Product information: Comfort Colors® 1717, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: For adults, Made in Honduras
  Care instructions: Machine wash: cold (max 30C or 90F), Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not dry clean.

Gildan 18000 Sweatshirts

• Product information: Gildan 18000, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: For adults, Made in Nicaragua
  Care instructions: Machine wash: cold (max 30C or 90F), Non-chlorine: bleach as needed, Tumble dry: low heat, Do not iron, Do not dry clean.

Gildan 18500 Hoodies

• Product information: Gildan 18500, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: For adults, Made in Bangladesh
  Care instructions: Machine wash: cold (max 30C or 90F), Non-chlorine: bleach as needed, Tumble dry: medium, Iron, steam or dry: low heat, Do not dry clean.
  

Hats

• Age restrictions: For adults
•  EU Warranty: 2 years
• Other compliance information: Meets the lead and phthalates level requirements.

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👜 Accessories

Tote Bags

• Product information: Liberty Bags OAD113, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Spot clean, Do not bleach, Line dry, Do not iron directly over the printed area - print may stick to the iron.

Desk Mats

• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Use warm water and dish soap to clean spots off your pad. It's not necessary to soak the whole pad. For hard-to-clean spots use a soft-bristled brush. 

Mouse Pads

• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Use warm water and dish soap to clean spots off your pad. It's not necessary to soak the whole pad. For hard-to-clean spots use a soft-bristled brush. 

Stickers

• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Use a soft, clean and dry cloth to gently brush any dust or dirt off from the center of the sticker outwards.

Mugs

• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Clean in dishwasher or wash by hand with warm water and dish soap
• Food-safe materials
• Intended for hot or cold beverages

Tumblers

• Double-walled stainless steel with BPA-free lids
• Intended for hot or cold beverages
• Food-safe materials; not for use in microwave
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Clean in dishwasher or wash by hand with warm water and dish soap

Sipper Glass

• Glassware intended for adult use
• Not suitable for children – fragile and breakable
• Food-safe printing methods used
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Dry thoroughly with a towel or air dry with the lid removed, Hand wash only

Puzzles

• Printed cardboard pieces with gloss finish
• Not suitable for children under 3 years due to small parts
• Decorative or casual use item, not CE-marked as a toy
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Wipe the dirt or dust off gently with a clean, dry microfiber cloth.

Candles

• Soy or coconut wax with cotton wicks
• Safe for home use when supervised
• Never leave burning candles unattended
• Product information: Candle Builders, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Keep the burning candle within sight, and keep away from children and pets. Never burn the candle near flammable items. For best results, burn the candle for 3 - 4 hours in each lighting and trim the wick to 1/4" before lighting. Discontinue use with 1/2" of wax remaining.

Laptop Sleeves

• Neoprene or polyester materials with zip closure
• Protective, soft-shell design for general use
• Not intended for children
• Age restrictions: For adults
  EU Warranty: 2 years
  Other compliance information: Meets the lead, cadmium, phthalates and formaldehyde level requirements.

Phone Cases

• Made from TPU, polycarbonate or similar safe plastics
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: For adults, Blank product sourced from South Korea
• Not suitable for use by small children (choking hazard from parts)

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🏠 Homewares

Sherpa Blanket

• Polyester fleece and Sherpa lining
• Non-toxic, hypoallergenic materials
• Not recommended for infants or toddlers without supervision
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Warnings, Hazard: Blank product sourced from China (MWW) and Columbia (US), For adults
  Care instructions: Wash the item only cold machine wash with similar colors garments using a gentle cycle. Tumble dry on low settings or hang dry. Do not bleach or dry clean.

Throw Pillows

• Polyester fabric and filling
• Cover printed with non-toxic inks
• Not intended for sleep use by children under 3 years
• Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
  Care instructions: Remove the pillow cover. Pre-treat the stains with soft cloth or bristle brush that had been soaked in warm soapy water. Machine wash, max 40°C (104°F), normal cycle. Do not bleach, tumble dry on low, do not dry-clean. Iron, steam, or dry low heat only. Fluff to reshape when assembling it back together.

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🛑 Safety Notice

Our products are not toys and should not be used by unsupervised children unless specifically labelled as safe for their age group. Please refer to individual product descriptions for full care and use guidelines.

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🇪🇺 EU Consumer Rights & Safety

We are committed to complying with the General Product Safety Regulation (EU) 2023/988. If you are an EU customer and have a safety concern about a product, please contact us. We will investigate and act accordingly, including notifying relevant authorities if required.

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📞 Contact & Reporting

If you have any questions or concerns about product safety, please contact us at:

• EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
• SINDEN VENTURES LIMITED (Hats)
  - Address: Markou Evgenikou 11, Mesa Geitonia 4002 Limassol Cyprus
  - Email: [gpsr@sindenventures.com](mailto:gpsr@sindenventures.com)

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🚚 EU Distribution

Products are shipped from all around the world, primarily the United States. Where possible, we will ship from a EU-based fulfilment centre.

EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY

Due to the custom nature of the product (made to order for you) we only accept cancellations within 12 hours from purchase.

If your items arrive damaged or incorrect, please contact us immediately at info@starlitprose.com. Please provide relevant photos and order details within 14 days of receiving the item\s.

Please note: We do not accept returns when you choose the wrong size, please double check the size chart in the listing before ordering.

Starlit Prose is NOT responsible for stolen packages, and the items will NOT be refunded or replaced. Please contact your local postal office for further instructions.

For other returns please contact us.